Booking Information

Shipping & Fulfillment

Returns, Exchanges, & Refunds

Sliding Scale Policy

Misc. Information

HOW DO I BOOK A LIVE READING WITH YOU?
All booking for live readings are done through the services section of my website and are purchased just like tangible products. Once payment is received, you will receive a Google Form to fill out prior to the reading in order to schedule it and help me better prepare for the session.

IT SAYS YOUR LIVE READINGS ARE SOLD OUT. WHAT DOES THAT MEAN?
At the moment, Solanum Botanicals is operated by a single person. Because of that, the amount of readings I can give live are limited to 20 a month. All readings refresh on the 1st of every month once the newsletter is sent out to subscribers, so be sure to sign up for that in order to ensure a placement in the queue for that month.

CAN I STILL PURCHASE A READING VIA EMAIL IF YOUR LIVE READINGS ARE OUT OF STOCK?
Absolutely! Unlike live readings, I am able to do standard readings in my own time that is independent of another person’s schedule. Because of this, they will always be available at an unlimited stock.

CAN I GIFT SOMEONE ELSE A READING?
Yes, you can. When checking out, please indicate that this reading is a gift and include the recipient’s name, email address, and pronouns and I will forward the reading to them. However, please be mindful that I do not give readings without explicit consent, so I will reach out to them, first, and ask their permission before starting the reading, therefore this gift cannot be given as a surprise.

CAN I ORDER A CUSTOM SPELL READING OR SPELLWORK?
Yes. Please fill out the contact form and indicate what it is you are looking for and what your budget is and we can make something happen!

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Booking Information

HOW LONG IS PROCESSING AND SHIPPING TIME?
Orders ship out 2 times a week, usually on Wednesday and Saturday. Processing time can vary depending on how many orders are in the queue at a specific time, but are typically a week. This ensures ample time to make sure every order is sent out perfectly. During large shop updates, there can be a big influx of orders and processing can take up to 10-14 days!

DO YOU SHIP INTERNATIONALLY?
Unfortunately, I am only able to offer shipping to the United States. All of my remote services, however, are available worldwide!

I ACCIDENTALLY USED THE WRONG ADDRESS/NEED TO CHANGE MY ADDRESS BECAUSE I AM MOVING- WHAT HAPPENS NOW?
Please reach out AS SOON AS POSSIBLE for address changes. If you used the wrong address and your order was shipped before this could be fixed, please do the following:
- Contact USPS and have them redirect the package
- If it was already delivered - Try to contact someone at the old address if possible to have the package held/forwarded to you.
Solanum Botanicals does not take responsibility for incorrect addresses that were not corrected in time. If your order is lost/you cannot locate it after it was delivered to the incorrect address, a refund/replacement will not be given.

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Shipping & Fulfillment

I NEED TO CANCEL MY ORDER- HOW DO I DO THAT?
Not a problem! Just reach out via contact form or email me at hello@solanumbotanicals.com with your name and order number and I’ll issue a full refund/cancellation as long as the order has not already been fulfilled & shipped.

MY PRODUCTS ARRIVED DAMAGED/INCORRECT OR DID NOT SHOW UP AT ALL?
Please reach out to me as soon as possible so I can either issue a refund or send you a replacement for the damaged or incorrect product.

I AM NOT PLEASED WITH MY READING. CAN I GET A REFEUND?
Though I always encourage my clients to give me feedback on their experiences, I unfortunately cannot offer refunds based on your displeasure with what the cards say or how I interpret them. I do not control what the cards choose to tell me, and being unhappy with what they speak is a risk clients take when booking any type of divinatory service.

I AM NOT ABLE TO ATTEND THE LIVE SESSION I BOOKED. CAN I GET A REFUND?
Due to the limited number of readings I book per month, all sales are final unless the reason for the cancellation is my own. However, I do allow clients to reschedule their missed readings within a reasonable and acceptable range of time. This is done on a case-by-case basis and all decisions are up to my personal discretion as stated in the Terms and Services clients agree to when purchasing their live readings.

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Returns, Exchanges, & Refunds

I CANNOT AFFORD YOUR READINGS FOR THE PRICES LISTED, BUT I REALLY NEED GUIDANCE RIGHT NOW. DO I HAVE ANY OPTIONS?
Solanum Botanicals is dedicated to accessibility, with a firm belief that anyone and everyone can and should have access to spiritualism and magic. If you find yourself unable to pay a price that is listed, please submit an inquiry through the contact form and state what it is you are looking for and what your budget is and we can figure something out.

CAN I DONATE A READING TO SOMEONE ELSE WHO CAN'T AFFORD ONE?
Yes, if you’d like to donate a reading, please purchase it like you normally would and indicate in the notes that you would like to donate it to someone who cannot afford a reading. On the 1st of every month, I will have the amount of donated readings indicated on the newsletter that is sent to all subscribers. Although anyone can redeem these readings, please allow those who are financially unable to acquire a reading priority. We thank you for your honesty and collective-care <3

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Sliding Scale Policy

I AM A PRACTICING WITCH. CAN I BE FEATURED ON YOUR BLOG?
I am definitely open to collaborating with any and all witches. Please fill out the contact form and let’s chat!

WHEN WILL YOU RELEASE NEW TEA BLENDS?
I am always working on new recipes for my tea and tisane blends. However, I am one person and also a full-time graduate student, so it takes time (and money) to be able to perfect them. Updates will routinely be given on my monthly newsletters!

HOW DO I SIGN UP FOR THE NEWS LETTER?
You can sign up HERE to be added to the mailing list.

CAN I LEAVE YOU A TIP AFTER THE READING?
While tips are never, ever necessary, they are always welcomed and appreciated. You may purchase a tip just like other products HERE and select your desired tip amount.

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Misc. Information

Frequently Asked Questions

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